Terms of Service

About these terms

These terms govern your use of the Sales Copilot website and desktop application, provided by Shadowbee AI, LLC. By using the service, you agree to these terms. If you use it on behalf of a company or Team, you must have authority to accept these terms for that use.

Questions about the service or these terms can be sent to [email protected].

Accounts and permitted use

Provide accurate account information, protect your sign-in credentials and use the service only for activities you are authorized to perform. You are responsible for the content you upload and the conversations you capture, including the permissions and notices required for that content and those conversations. Sales Copilot does not collect consent from participants on your behalf.

Do not use the service to violate privacy or intellectual property rights, bypass access controls, impersonate another person or interfere with the service.

AI assistance

Sales Copilot assists with preparation, live conversations, text rehearsal and review. AI output can be inaccurate, incomplete or inappropriate. Review it before relying on it or sharing it; you remain responsible for your statements, decisions and actions. We do not guarantee a particular sales or business result.

Your content and workspaces

You retain your rights in the content you provide. You authorize us and the service providers involved in delivering the product to process that content for the requested service. You must have the rights needed to provide it.

Personal and Team are separate workspaces. Joining a Team does not transfer your Personal content. Team access follows membership, role and each resource's visibility. New Team sessions are shared with their author and that Team's current owner and administrators for review after the session; the author can make a session private. Sharing a session does not expose separate private preparation, live guidance or coaching memory.

Leaving a Team ends access but does not by itself delete content retained in that Team. Our Privacy Policy describes storage and deletion boundaries.

Subscriptions and payments

The Pricing page describes the plans. Before payment, checkout shows the billing period, quantity, taxes and total. Annual subscriptions collect the annual amount rather than monthly installments. Personal subscriptions apply to one Personal workspace. Team subscriptions cover the purchased capacity of the selected Team, with at least two seats. Removing a member does not reduce purchased seats.

Paddle handles purchases as our merchant of record. Its Buyer Terms apply to the purchase alongside these product terms.

Subscriptions renew until canceled. Use the selected workspace's billing controls or the management link in your Paddle purchase email to cancel renewal. Cancellation takes effect at the end of the paid billing period and is separate from a refund request.

Our Refund Policy explains refund requests. Applicable mandatory rights and Paddle's purchase terms continue to apply.

Availability and ending use

Service availability depends on the supported application and connected service providers. A payment confirmation does not guarantee that every device or meeting application is supported. Check the download page for current desktop availability.

You can stop using the product and cancel renewal. Account deletion is a separate action with the data effects described in our Privacy Policy. We may restrict access when needed to address unlawful use, security threats or material violations of these terms. Nothing here excludes rights or remedies that applicable law does not allow us to exclude.

Updates and contact

This page displays the effective date of the current terms. Material changes will be communicated as required by applicable law. Contact [email protected] about these terms or visit Support for help.