Support
Updated September 18, 2026
Contact us
Sales Copilot is provided by Shadowbee AI, LLC. For product help, email [email protected].
Include your account email, a brief description of the problem, and your platform and application version when relevant. Share only the content needed to investigate. Do not send passwords, sign-in codes, API credentials or full payment-card details.
Payments and subscriptions
For receipts, charge questions or refund requests, you can also contact Paddle buyer support. To manage an existing subscription, sign in and open the relevant workspace billing page.
Read our Refund Policy for the refund rules and how cancellation differs from a refund.
Privacy and product guidance
Send privacy requests to [email protected]. Our Privacy Policy explains how we process information and the available deletion controls.
Product guidance is available in the documentation.