Refund Policy

Scope

This policy covers Pro and Team subscriptions, billed monthly or annually. Sales Copilot is provided by Shadowbee AI, LLC. Paddle processes payments as our merchant of record.

There is no free trial or preview. Please confirm that the desktop app runs properly on your computer as soon as you buy it.

Voluntary refund eligibility

A purchase qualifies for our voluntary technical-refund review only when both conditions are met:

• You request a refund within 24 hours of purchase.
• You provide a video showing that Sales Copilot cannot run on your computer.

A change of mind, a request after the 24-hour window or a request without the video does not qualify under these voluntary criteria. Statutory rights and Paddle's independent refund decisions remain unaffected, as explained below.

What the voluntary policy does not cover

Slow answers. Suggestion speed depends on your connection, device and conversation. Slower-than-expected answer generation does not qualify under the voluntary criteria.

How to ask for a refund

Email [email protected] with:

• The email address used at checkout and your Paddle receipt or order number.
• The reason for your request.
• A video showing the problem, attached or linked so we can open it.

Never send passwords, sign-in codes or full payment-card details. Hide unrelated private information before sharing a video.

What happens next

We reply within 48 hours and, after approval, have a processing target of 5 to 7 business days through Paddle to the original payment method where possible. These service times are not guaranteed Paddle processing times. Your bank or card issuer may take additional time to show the refund.

Refund requests are reviewed by support. Sending a request or video does not itself issue a refund or end paid access. Once a refund is completed, the use permission covered by that refunded payment ends; unrelated valid payments remain separate.

Cancelling is separate

Cancelling stops future renewals and does not request a refund. Read the Cancellation Policy for monthly and annual plans and Team seats.

Your other rights

Nothing in these voluntary criteria limits mandatory consumer rights, including applicable withdrawal rights or remedies for defective or misdescribed products. Paddle may also approve discretionary refunds under its own policy, including outside our voluntary criteria.

Read the Paddle Refund Policy and Paddle Buyer Terms. This page does not override those terms or applicable law. You can contact Paddle buyer support about your purchase or refund status.

Questions about this policy can be sent to [email protected].