Scope
This policy covers Pro and Team subscriptions, billed monthly or annually. Sales Copilot is provided by Shadowbee AI, LLC. Paddle processes payments as our merchant of record.
There is no free trial or preview. Please confirm that the desktop app runs properly on your computer as soon as you buy it.
14-day refund requests
You can request a refund within 14 days of the payment you want refunded. Tell us why you are asking. Support reviews each request, and approval is not guaranteed.
A request made more than 14 days after the payment does not qualify under this policy. Statutory rights and Paddle's independent refund decisions remain unaffected, as explained below.
What the voluntary policy does not cover
Slow answers. Suggestion speed depends on your connection, device and conversation. Slower-than-expected answer generation alone does not qualify under this policy.
How to ask for a refund
Email [email protected] with:
- The email address used at checkout and your Paddle receipt or order number.
- The reason for your request.
If something does not work on your computer, a screenshot or screen recording helps us look into it. It is optional. Never send passwords, sign-in codes or full payment-card details, and hide unrelated private information before sharing a recording.
What happens next
We reply within 48 hours and, after approval, have a processing target of 5 to 7 business days through Paddle to the original payment method where possible. These service times are not guaranteed Paddle processing times. Your bank or card issuer may take additional time to show the refund.
Refund requests are reviewed by support. Sending a request does not itself issue a refund or end paid access. Once a refund is completed, the use permission covered by that refunded payment ends; unrelated valid payments remain separate.
Cancelling is separate
Cancelling stops future renewals and does not request a refund. Read the Cancellation Policy for monthly and annual plans and Team seats.
Your other rights
Nothing in these voluntary criteria limits mandatory consumer rights, including applicable withdrawal rights or remedies for defective or misdescribed products. Paddle may also approve discretionary refunds under its own policy, including outside our voluntary criteria.
Read the Paddle Refund Policy and Paddle Buyer Terms. This page does not override those terms or applicable law. You can contact Paddle buyer support about your purchase or refund status.
Questions about this policy can be sent to [email protected].