Refund Policy

Refund eligibility

Sales Copilot is provided by Shadowbee AI, LLC. We do not offer an additional voluntary refund period for a change of mind.

This does not limit mandatory consumer rights, including applicable withdrawal rights and remedies for defective or misdescribed products. Paddle may also approve discretionary refunds under its own policy.

Paddle is the merchant of record. Read the Paddle Refund Policy and Paddle Buyer Terms for the conditions applicable to your purchase. This page does not override those terms or applicable law.

Request a refund or report a problem

Contact Paddle buyer support or email [email protected]. Include your purchase email, receipt or transaction reference, and the reason for your request. Do not send full payment-card details.

For a technical problem with Sales Copilot, contact us so we can investigate. Paddle processes refunds through its payment system; its buyer support can help with the status of an approved refund.

Cancellation and Team seats

Canceling renewal does not automatically request a refund. You can cancel through your workspace's billing controls or the management link in your Paddle purchase email. Cancellation retains access through the paid billing period.

Reducing Team seats retains the capacity already purchased until renewal, so the reduction itself does not generate a mid-period refund. Removing a member alone does not reduce purchased seats. Any refund rights described above remain unaffected.